RingCentral alternative: when a local VoIP provider makes more sense

Where national providers fit well

• Companies with an in-house IT person who wants to set everything up themselves.
• Teams spread across many states with no central office.
• Businesses that mainly want an app on laptops and cell phones rather than desk phones.

Where a local provider fits better

• You want someone else to set it up, program the phones and move your numbers for you.
• You want the same people to answer every time you call for help.
• You have desk phones, paging speakers, fax lines or door buzzers that need to work together.
• You want someone who can come to your office when something needs hands-on work.

Questions to ask any provider

• Who sets up the system and programs the phones: me or you?
• When I call for support, who answers, and do they know my setup?
• Can someone come on site, and is there a charge?
• Are call queues, voicemail to email, fax and call reports included?
• Can I buy or lease the phones, and what happens to them if I leave?
• How long will the switch take, and who handles moving my numbers?

How we work

We are a small central Illinois provider. We set up one hosted phone system for your business, program your Yealink phones before they arrive, move your numbers for you, and support you 24/7. When something needs hands-on work, we come on site.